According to John Casey, sales director of Dublin-based Trilogy Technologies, the words ''managed services are some of the most overused, and he is in a position to know. He joined Trilogy Technologies in 2009, but he has been involved in selling and promoting true managed services for more than 20 years.
Casey believes that while companies that provide any form of outsourced IT service are calling themselves ''managed services providers, it is only when you drill into...
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