Managed Services: Putting all the pieces together
Advances in the cloud have improved cooperation between companies and their IT providers, writes Caroline Allen.
The key factor in delivering a successful managed service is a clear understanding between both parties of the roles that they have to play, according to Stephen Colgan, head of sales, Cable & Wireless Ireland. "Ultimately the customer is buying a service level from the vendor around the availability of key applications, as opposed to specific pieces of infrastructure," he said.
"Therefore, when delivering the managed service, the vendor needs to understand the real effect...
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