Sunday September 20, 2020

Managed Services: Outsourcing administration

Although many people may not think of it, HR and admin functions are prime candidates for managed services, writes Leslie Faughnan.

30th June, 2012
Roddie Aherne, business director, Northgate Arinso: 'We pay over 250,000 people in 500 client organisations like the HSE, Argos or Boots'.

Many people in business would still be faintly surprised at the extent and growing success of outsourced HR functions.

On the face of it, this is one of the most sensitive and potentially critical organisational functions involving hiring and firing, appraisals and promotions, rewards and discipline. It involves industrial relations, for instance, so 'sensitive' is a barely adequate description. So where do external managed services find their place?

But behind those visible HR activities lies...

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