Many people in business would still be faintly surprised at the extent and growing success of outsourced HR functions.
On the face of it, this is one of the most sensitive and potentially critical organisational functions involving hiring and firing, appraisals and promotions, rewards and discipline. It involves industrial relations, for instance, so 'sensitive' is a barely adequate description. So where do external managed services find their place?
But behind those visible HR activities lies...
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