Managed Services: More from less remains the order of the day

Firms want the absolute maximum when they outsource their IT needs, writes John Cradden.

31st March, 2012

Outsourcing to a managed services provider has proven to be a cost-effective way for businesses to manage their entire IT needs - but customers are now looking for more for less, and at a fixed cost, according to John O'Sullivan of Westbourne IT Solutions.

According to analysis by market research firm Gartner, the average annual IT outsourcing spend is 23 per cent of total IT spending. Cost savings are one of the primary drivers for...

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