When Microsoft Ireland outsourced its print function to Ergo in 1998 it pioneered an area of externally-provided services that is now mainstream.
Managed print and output continues to thrive and that Microsoft contract has now gone through four review and renewal processes.
It lent itself to an external service because it was something in the broad IT management area, but easily defined for parcelling up and handing over to a external service. It is also something...
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