Thursday September 24, 2020

Managed Services: Finding the right partner is key

A managed service depends on a good working relationship between the two parties involved. It can take time to evolve and depends on the provider's ability to be flexible. "You have

6th November, 2011
Mark Cawley, managed IT principal with Eircom. Photo: Shane O'Neill.

A managed service depends on a good working relationship between the two parties involved. It can take time to evolve and depends on the provider's ability to be flexible.

"You have to prove yourself as a partner, and that means being exactly what the customer wants you to be," said Mark Cawley, managed IT principal with Eircom. "Some want a complete IT shop where they can hand over everything; others just want their infrastructure managed...

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