Managed print is one of the oldest and, in many respects, most successful areas of outsourcing in IT. Arguably, the most fundamental reason for that is the sheer bother that printing and printers can cause for in-house IT departments. Notoriously, print issues used to be by far the leading cause of calls to help desks. They are also usually urgent, because a user is being frustrated and time is being wasted.
These issues have been...
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