Saturday September 19, 2020

Managed Services: Facing the challenge of managing documents and print

Managed print and document services were at the leading edge of the move to managed services, and remain a key market where big cost savings can be achieved.

6th July, 2013
Gary Tierney, country manager of HP Ireland.

Managed print is one of the oldest and, in many respects, most successful areas of outsourcing in IT. Arguably, the most fundamental reason for that is the sheer bother that printing and printers can cause for in-house IT departments. Notoriously, print issues used to be by far the leading cause of calls to help desks. They are also usually urgent, because a user is being frustrated and time is being wasted.

These issues have been...

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