"Managed services mean different things to different people," said Paul Wilson, head of Managed Services at BT Ireland. "We try to understand our customers' business needs, and then we work with our customers to develop a bespoke managed service, or even a fully outsourced solution, depending on how far our customers want to go."
Thus, the managed services offered by BT Ireland cannot be easily categorised, nor can they be described as an off-the-shelf product....
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