Managed contracts replace outsourcing
Firms are switching to managed contracts to combat the significant disruption that outsourcing can cause, writes Ian Campbell.
Outsourcing has become something of a dirty word, as it is associated with employee disruption and, in some cases, job loss. The organisation may prosper by offloading large chunks of its IT function onto a third party, but somewhere down the line there's a feeling that it's the people that will pay the price.
As its star fell after the briefest of glimmers – the HP/ Bank of Ireland outsourcing deal of 2003 was its...
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