If you suspect you've been overcharged by a financial institution, it is important to act immediately. The sooner you resolve the issue, the sooner the overcharging ends and the better your chances of getting a refund.
So where do you start? Your first port of call is the financial institution that you suspect overcharged you.
“If you have a complaint, you should first contact the financial services provider,” said Caroline Gill, the acting Financial Services...
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