Know when to upgrade your CRM

There's a skill to judging the exact point at which a company's CRM (customer relationship management) system needs to be upgraded, and managers can find that point by paying attention to the warning signs.

5th November, 2005

There's a skill to judging the exact point at which a company's CRM (customer relationship management) system needs to be upgraded, and managers can find that point by paying attention to the warning signs.

Many companies are faced with the need to upgrade their customer relationship management software, as their business grows or as customer expectations increase.

Other companies are forced to upgrade their CRM software because of changing regulatory requirements in the financial, pharmaceutical...

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