Keep up the pressure on the financial sector

The strains are getting intense. The latest indicators are stark. Mortgage arrears continue to rise. Meanwhile, the annual report from Financial Sector Ombudsman Bill Prasifka last week showed a sharp rise in complaints against banks and insurance companies. The financial sector, it appears, remains bad at dealing with complaints -–partly a result of an apparent refusal to learn from past complaints, and partly from systemic problems, such as poor mortgage lending and the ...