In the new non-economy, rudeness is being met with zero tolerance. But can the recession really be killed off by kindness?

A number of British Airways and Virgin Airlines staff have been disciplined or sacked for slagging off passengers on Facebook. The BA crew described their passengers as ‘‘smelly and annoying’’, while the Virgin attendants called theirs ‘‘chavs’’.

8th November, 2008

A number of British Airways and Virgin Airlines staff have been disciplined or sacked for slagging off passengers on Facebook. The BA crew described their passengers as ‘‘smelly and annoying’’, while the Virgin attendants called theirs ‘‘chavs’’.

Three senior BBC staff have been suspended - two of them later resigned - following an incident in which they were rude on air. The incident is too boring to...

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