How to fight for your rights

Consumer rights have become more important in light of the downturn - and there are plenty of tips to take note of should you encounter difficulties, writes Emma Kennedy.

11th August, 2012
Consumers need to educate themselves on their rights before filing complaints about goods and services. Photo: Getty

Whether it's poor service, hassle when cancelling a contract or overcharging, consumers can face a raft of challenges on a daily basis.

The difference between grumbling for a bit but ultimately letting it go and pursuing a complaint can typically depend on the hit your pocket took as a result of the matter.

With so many pieces of legislation and statutory bodies, consumers can be left confused as to where to turn if they have...

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