Friday April 10, 2020

Good service is good business

There is a whole range of specialist software to help companies sell to and satisfy customers in a difficult market. Gordon Smith reports

21st March, 2009

It may be a cliche to criticise the poor quality that characterised customer service in Ireland during the boom, but research suggests that there is substance to the claim. According to industry analyst IDC’s 2008 IT survey more than two thirds of Irish organisations - some 68 per cent - don’t use any technology for customer relationship management (CRM).

That’s a problem, since good customer service is now firmly back on the agenda....

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