Gem of an idea pays €10m dividends
Belfast company Gem has won two contracts worth a combined total of stg£7 million (€10.3m).
The deals with online entertainment retailer Play. com and British television broadcaster Channel Four will see the company provide a range of customer care services to both clients.
Philip Cassidy, chief executive of Gem, said there was a ‘‘consumer backlash’’ against offshore contact centres.
‘‘In a highly competitive market, companies can’t run the risk of alienating their customers through poor service and, increasingly, organisations are realising the value of keeping customer-facing...
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