As voice calls are commoditised, Ian Campbell looks at how businesses can benefit from a new wave of telephony solutions
The story goes that Alexander Graham Bell had so much faith in his invention that he predicted every town would one day have one.
Little did he know that most of the people in the developed world would end up carrying a phone in their pocket and be able to call anyone from just about anywhere.
From then until now, there has been a steady evolution of telephone solutions, but the last five years have...
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