FSO sees 35% fall in complaints, review shows

The latest review from the Financial Services Ombudsman (FSO) show that 3,042 complaints were made to the watchdog in the second half of 2013.

26th February, 2014
Financial Services Ombudsman Bill Prasifka.

The latest review from the Financial Services Ombudsman (FSO) show that 3,042 complaints were made to the watchdog in the second half of 2013, a 35 per cent decrease on the first half of the year.

Ombudsman Bill Prasifka said that it was the first time since 2007 that there had been a significant decrease in the number of complaints made against financial institutions.

“This is largely due to new procedures introduced by the FSO during 2013,” he said....

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