Focusing on better service

Customer relationship management (CRM) is particularly appropriate to the service industry and other sectors, such as the public service.

3rd July, 2010

Customer relationship management (CRM) is particularly appropriate to the service industry and other sectors, such as the public service.

“The traditional driver was simple sales volume, but the CRM landscape is changing,” said Lorcan Malone, general manager for Sage CRM in Ireland.

“We are seeing a high proportion of customers investing in our CRM solutions principally for the workflow engine.”

Subscribe from just €1 for the first month!

Exclusive offers:

All Digital Access + eReader

Trial

€1

Unlimited Access for 1 Month

Get basic

*New subscribers only

You can cancel any time.

Annual

€200

€149 For the 1st Year

Unlimited Access for 1 Year

You can cancel any time.

Quarterly

€55

€42

90 Day Pass

You can cancel any time.

2 Yearly

€315

€248

Unlimited Access for 2 Years

You can cancel any time.

Team Pass

Get a Business Account for you and your team

Share this post

Related Stories

The year in review

Legacy Richie Oakley 1 year ago

Newsround: What Thursday’s papers say

Legacy Leanna Byrne 5 years ago

More cycle routes, expansion of Luas to Bray and new bus network proposed

Legacy Digital Desk 5 years ago