Errors must be kept in check by banks and consumers

Experts are ever more critical of banks that are slow to reimburse customers following errors, writes Emma Kennedy, Personal Finance Correspondent

28th May, 2011

A spate of errors in recent weeks has forced banks to refund thousands of customers.

Over the past few years, customers have had to put up with banks overcharging, applying the wrong interest rate and making double deductions from accounts. Is it enough just to pay refunds?

Two weeks ago, AIB announced that it was refunding €8.3 million to more than 70,000 ATM users who had withdrawn cash from AIB ATMs and left before taking...

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