Energy regulator seeks external support to tackle backlog

The energy regulator is failing to deal with consumer complaints within agreed timeframes and is seeking external support to help it to tackle the backlog. The Commission for Energy Regulation (CER)

12th October, 2013

The energy regulator is failing to deal with consumer complaints within agreed timeframes and is seeking external support to help it to tackle the backlog.

The Commission for Energy Regulation (CER) provides an independent dispute resolution service for consumers with unresolved complaints against energy companies. However, it has fallen behind on targets for processing complaints.

Under its customer charter, final decisions on consumer complain ts should be issued within four months of receipt of the...

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