Eircom to cut operator times on 999 calls

Eircom has ordered emergency 999 operators to spend less time on each call in an effort to cut costs.

9th July, 2005

Eircom has ordered emergency 999 operators to spend less time on each call in an effort to cut costs.

Previously, 999 operators stayed on the line after the emergency call had been forwarded to fire, ambulance or gardai as they could often correct details such as the location of the call.

However, under new work practices, the operators have been ordered to end the call once they have taken some details and forwarded the call.

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