Any detailed comparison of CRM pricing is difficult. Installed software tends to be priced at an ‘initial capital outlay', and is related to the numbers of users with an ‘annual support' or ‘upgrade' charge.
This traditional model is beginning to be varied by vendors, as they compete with online or Software as a Service (SaaS) alternatives that are almost universally charged on a ‘per user per month' basis.
Purchased software tends...
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