‘Culture of commitment’predicted

More old-fashioned, face-to-face transactions in the local bank are the business model of the future

9th May, 2009

As consumers and bankers take stock of the shifts in the global economy in recent months, some commentators are predicting big changes in how banks interact with their customers.

A return to old-fashioned banking is on the cards, according to Brendan Nevin, head of personal lending with Bank of Ireland. ‘‘The local bank relationship is going to be increasingly important,” he said. ‘‘Customers still want to have more important discussions face to face. It is...

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