Monday November 30, 2020

CRM: Relationships are everything

Customers have always been right - but now they are being looked after especially well, writes Siobhán Brett.

24th February, 2013
Gary Cullen, sales and marketing director, Provident Technology. Photo: Tony O'Shea

CRM has experienced a "massive upsurge" in Ireland in the last year, according to the director of one CRM provider. Gary Cullen of Provident Technology said that, in the last six months, his team - in Britain, Germany, Austria and Ireland - had been devoting between 50 and 60 per cent of its time to interested Irish businesses.

"Of course, we have got to see whether or not they'll write cheques," said Cullen. "But it is certainly...

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