Wednesday April 1, 2020

CRM: Provident sugars the pill in Scotland

Fast turnaround and a promise of 50 per cent more efficiency led to a Scottish health service CRM deal, writes Linda Daly.

19th February, 2012
Gary Cullen, sales and marketing director, Provident Technology. Photo: Tony O'Shea

Dublin firm Provident Technology has secured a deal to roll out SugarCRM across NHS 24, the health information and self-care advice provider for Scotland.

In a contract worth stg£120,000 (€144,000), Provident will deploy three new SugarCRM systems across the NHS 24 network. The systems will be used to monitor and track patients' needs, and are part of NHS 24's strategic framework to strengthen its role in delivering health services across Scotland.

Provident expects to complete the...

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