CRM: Find a dynamic solution
The ability to work anywhere, any time, is especially relevant to CRM users, writes Leslie Faughnan.
As CRM software matured, it became obvious that it had to be connected with all of the relevant business processes, "woven into the fabric of the organisation" according to Karl O'Leary, Microsoft Ireland business manager for the Dynamics suite of products.
"CRM is an essential tool for many works in the field, not just sales people, so we have for about three years offered Dynamics CRM as an online or as an on-premise solution. Many...
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