Starting out as a one-man business in 1985, PFH now has 235 staff across offices in Cork, Dublin, and Galway. Paul Hourican, founder and chief executive of the firm, has changed his role in recent years to look at the business on a macro level. One of the key areas he is looking to develop is how his staff communicate with customers. The existing process, in Hourican's eyes, is too convoluted for clients.
''What I'm trying to...
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