Sunday February 23, 2020

Cork: Accessibility is the watchword for KBC in Cork

The bank is using technology to improve customer experience, writes Alex Meehan.

29th June, 2014
Sean Michael Collins, KBC Cork's associate retail director Patrick's Street, Cork. Picture: Michael Mac Sweeney/Provision

At a time when many regional bank branches are closing their doors, KBC Bank in Cork is bucking the trend with the opening of a new consumer-focused retail banking hub.

Customers at the Lapp’s Quay premises don’t have to queue to stand at a counter or struggle with phone menus when they want to speak to their local branch.

Instead, the banking experience has been redesigned from the ground up, taking...

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