Cooling the heat around problem employees

A head-in-the-sand attitude to difficult situations is entirely the wrong way to go, and a good team culture can turn conflict into a creative force, writes Gareth Naughton.

Andrea Cusack of Sheppard Moscow: 'It is essential that organisations are tapping every single lever that can be pulled to drive performance in tough economic conditions like these'. Photo: Maura Hickey

You can choose your friends, but not your fellow workers. Difficult employees can have a hugely detrimental effect on team productivity and, unless the problem is addressed, they can hurt your business in the long term.

However, before you go in all guns blazing, take a step back and look at how your company works. Having a culture in place where employees feel comfortable addressing their difficulties can go a long way to preventing problems,...

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