Saturday September 19, 2020

Contact Centre & Shared Services Sector: Top-flight speakers for contact centre conference

The CCMA (Contact Centre Management Association) will host its annual summit at Carton House, Maynooth, on May 22.

11th May, 2014

The CCMA (Contact Centre Management Association) will host its annual summit at Carton House, Maynooth, on May 22. With the theme ‘Customer Experience Leadership’, Dorothy O’Byrne, CCMA managing director says it will “Focus on the 360-degree customer experience which is so crucial to retaining customers.”

The keynote speaker will be Louise Phelan, vice president, global operations EMEA PayPal whose presentation ‘From Good to Great, the PayPal Customer Experience Journey”, will...

Subscribe from just €1 for the first month!

Exclusive offers:

All Digital Access + eReader

Trial

€1

Unlimited Access for 1 Month

Then €19.99 a month after the offer period.

Get basic
*New subscribers only
You can cancel any time.

Annual

€200

€149 For the 1st Year

Unlimited Access for 1 Year

You can cancel any time.

Quarterly

€55

€42

90 Day Pass

You can cancel any time.

2 Yearly

€315

€248

Unlimited Access for 2 Years

This product does not auto-renew

Team Pass

Get a Business Account for you and your team

Share this post

Related Stories

The best writing and and the biggest stories of 2019 from the Business Post

Richie Oakley | 8 months ago

Denis O’Brien is back in court, residents continue to fight the Council on halting site and a row surfaces in government over rent control proposals

Leanna Byrne | 4 years ago