The CCMA (Contact Centre Management Association) will host its annual summit at Carton House, Maynooth, on May 22. With the theme ‘Customer Experience Leadership’, Dorothy O’Byrne, CCMA managing director says it will “Focus on the 360-degree customer experience which is so crucial to retaining customers.”
The keynote speaker will be Louise Phelan, vice president, global operations EMEA PayPal whose presentation ‘From Good to Great, the PayPal Customer Experience Journey”, will...
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