At the most recent CCMA Awards, PayPal, one of the world's largest and leading payments companies, was named Contact Centre of the Year. It also won the Best Training Programme, Support Team of the Year and Contact Centre Manager of the Year categories. It wasn't quite a clean sweep of the awards, but it was a very impressive haul.
Those familiar with PayPal's customer care reputation won't be surprised at this level of success. PayPal...
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