Consumers switched off, says energy regulator

The Commission for Energy Regulation has blamed lower customer switching levels on inertia, writes Emma Kennedy.

13th April, 2013

The energy regulator is to conduct a public consultation on consumer switching later this year. According to a new report on the gas market by the Commission for Energy Regulation (Cer), switching levels, which are decreasing, are a "source of concern".

Cer's report, which considered the retail gas market, said that customer switching did not represent a barrier to entry or expansion within the gas market.

"Nevertheless, the Cer acknowledges the point raised by a...

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