CCMA: Creativity and growth at Sierra

Growth in a difficult market is always an asset, and this was certainly the case for Sierra Support Services Group.

25th November, 2012
CCMA: Creativity and growth at Sierra
Sinéad Hoban, customer services manager, Sierra, and Helena Cooney, head of operations & sales, FBD support centre.

Growth in a difficult market is always an asset, and this was certainly the case for Sierra Support Services Group, which won the award for Best Small or Growing Contact or Shared Services Centre at this year's Contact Centre Awards.

For a "small" company, Sierra has a wide footprint - it operates contact centres in Dublin, Belfast and Scotland which provide a first point of contact for its clients, client's customers and its technical support...

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