Case study: Scannell Solutions

When Scannell Solutions couldn't get the performance it needed from its CRM system, it decided to move its customer-relationship software online.

5th November, 2005

When Scannell Solutions couldn't get the performance it needed from its CRM system, it decided to move its customer-relationship software online.

The Cork-based software consultancy and training company specialises in environmental, health and safety management systems. It employs ten people and sells into the European and US markets.

Originally, the company kept 1,500 customer contacts in a Microsoft Access database.

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