The National Consumer Agency (NCA) has raised concerns about legislation that limits the length of time that consumers have to refer complaints to the Financial Services Ombudsman (FSO).
As it stands the FSO cannot investigate a matter that occurred more than six years before the complaint is made.
NCA chief executive Karen O'Leary raised concerns about this rule, and how it could affect consumers who were mis-sold payment protection insurance (PPI). A major Central Bank...
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