Business 2000: Putting passengers first
Dublin Airport prides itself on the quality of its service - a service that it built by listening to the needs of its passengers, writes Siobhán Brett.
The customer is central to every decision made at Dublin Airport - no mean feat for an airport serving around 18 million passengers per year.
The Dublin Airport Authority (DAA) caters for travellers with the help of detailed in-house planning, facilitated by extensive market research, according to head of passenger services with the DAA, Brian Drain.
"Market research conducted over the years has greatly assisted us in the provision of quality service to a large scale,"...
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