Boredom a major problem for call centres

Boredom a major problem for call centres

Initiatives to motivate staff was one of the main concerns for call centres at the Call Centre and Customer Services Forum Ireland last week.

The event, which was held in association with iQuest and The Sunday Business Post, organised by Forum Events and partnered by the Call Centre Management Association, brought together buyers and suppliers from the call centre industry in Ireland and Britain.

Alan McGilton, commercial manager of Ireland Assist, said the nature of the work in call centres can be repetitive, and this was huge challenge for the industry.

‘‘If there is no opportunity for staff to...

Subscribe from just 1€

Exclusive offers

Choose the subscription that is right for you

Monthly Subscription


For the first month

€19.99 Monthly Thereafter

Subscribe today

Cancel anytime

Annual Subscription


For the first year

€199.99 annually thereafter

Subscribe today

Cancel anytime

Quarterly Subscription


For the first 90 days

€55.00 quarterly Thereafter

Subscribe today

Cancel anytime

These offers are not available for current subscribers. Offers and pricing are subject to change without notice.

Terms & Conditions Apply

Please Subscribe or Log in to continue

Subscribe Login

More from The Business Post