Bucking trends in a beleaguered retail sector, Heat Merchants is a distributor of heating and plumbing products that has managed to protect margins and grow the business despite the economic downturn. The secret of its success can be partly attributed to its decision to consolidate its business software to address the challenges of operating in a multichannel market.
Gone are the days when transactions were confined to bricks and mortar businesses. In the new world...
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