Sunday September 20, 2020

Bank watchdog to change complaints procedure

The Financial Services Ombudsman is set to change the way it handles complaints in the wake of a recent High Court judgment.

16th August, 2008

The Financial Services Ombudsman is set to change the way it handles complaints in the wake of a recent High Court judgment.

In a statement in relation to its complaints procedure last week, the ombudsman said that ‘‘due to the High Court Judgment of July 30, 2008, the procedures for dealing with complaints are being revised and will be updated in due course’’.

Earlier this year, the body upheld a complaint made by...

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