Twitter is a powerful tool for communicating to your customers and small businesses have a lot to gain from becoming active on the platform — but not all business owners know how to successfully engage their customers and follow proper Twitter ‘etiquette’.
**The Daily Business Post** asked Enda Glacken, developer and social media manager at [channelship.ie](http://channelship.ie/), for some tips to keep in mind as you develop a Twitter following.
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