Sunday February 23, 2020

1 in 3 buyers are unhappy with online deals

The main complaints were “poor service delivery or poor product quality” (34 per cent) and that the “retailer could not provide service when required/delivery delay” (18 per cent).

5th July, 2012
Online deals: one in three unhappy

The National Consumer Agency has started a review of the operations of online deals sites after research showed one in three buyers of such deals were unhappy with them.

The NCA said it would examine the terms and conditions of offers advertised as well as the accuracy of discounts available.

A study by Amarach Research said consumer dissatisfaction had increased since its last study in November 2011, when a 28 per cent dissatisfaction level was recorded.

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