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CRM broadens its base

CRM broadens its base

A CRM deployment is a journey with Ergo, where customers have very different destinations, writes Ian Campbell

Storm Technology: Connecting the customer to the  business is crucial

Storm Technology: Connecting the customer to the business is crucial

Irish businesses express commitment to customer-focused strategies, but struggle to connect customer engagements across the enterprise

CRM delivers big rewards for large organisations

CRM delivers big rewards for large organisations

Reformation of IT strategy in recent years has seen a steady movement of businesses onto the cloud. With the appropriate security measures in place, you can’t argue that in terms of efficiency and ease of completing daily tasks, that it’s not the way

CRM: Getting the customer relationship right

CRM: Getting the customer relationship right

As part of our report on CRM we spoke to Alan Connor, commercial director at Exchequer, who explained what they have to offer.

Outsourcing: Tailored package cuts the cost of financial control

Outsourcing: Tailored package cuts the cost of financial control

Outsourcing: Lending five-star support to customers

Outsourcing: Lending five-star support to customers

Customer service company Voxpro counts bluechip firms such as Google and Airbnb among its clients. Its success has come from hard work and clear vision, writes Margaret O’Brien

Outsourcing: Close Brothers’ Ireland move paying off

Outsourcing: Close Brothers’ Ireland move paying off

Outsourcing: Capita leading the way in outsourced services

Outsourcing: Capita leading the way in outsourced services

Capita is Europe’s leading independent provider of outsourced services and the global market leader in life and pensions, employing over 72,000 people across 400 different locations.

Outsourcing: Paycheck Plus the ultimate payroll solution

Outsourcing: Paycheck Plus the ultimate payroll solution

Paycheck Plus can organise your payroll so you can get on with the business of making a profit.

Outsourcing on the rise as businesses open up

Outsourcing on the rise as businesses open up

There has been a huge awakening in Ireland to the potential offered by outsourcing, both as a sector and a service. Irish businesses have become much more open to using outsourced services, and the outsourcing sector has seen significant growth much

Future looks bright for Hermitage Medical Clinic

Future looks bright for Hermitage Medical Clinic

Despite opening only two years before the downturn, HMC has gone from strength to strength, writes Margaret O’Brien

Donegal Film Office puts county on the movie map

Donegal Film Office puts county on the movie map

Donegal’s unspoilt land and seascapes, along with myriad locations reflecting Ireland’s past and present a wealth of settings for filmmakers

The Irish film industry – an overview

The Irish film industry – an overview

Changes to the Section 481 film tax credit should result in a surge of investment in 2015, writes Ruth Wildgust

St Vincent’s offers full range of care at ‘highest standard’

St Vincent’s offers full range of care at ‘highest standard’

St Vincent’s Private Hospital is one of Ireland’s leading hospitals, offering specialist services in everything from neurology to dermatology, writes Margaret O’Brien

May launch for new healthcare loading scheme

May launch for new healthcare loading scheme