Banks get in step to the march of the robots

Organisations like Citigroup are convinced that artificial intelligence is the way forward for financial services. Are they right?

5th November, 2017

You heard it here first: the future of banking lies in robots. Artificial intelligence (AI) will reduce request times, boost efficiencies and, even more importantly, save money for banks.

According to Juniper Research, the global average enquiry length to banks is currently four minutes 54 seconds, relating to a cost of $0.53 (€0.45) per query. Over time, it adds up.

But before you jump to any conclusions, I’m not talking about shiny metal bank tellers behind glass...

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