Banks’ bad behaviour not affecting customers’ choice of mortgage provider

Reputational damage from the tracker scandal doesn’t seem to have translated into less business for the worst offenders

12th November, 2017

As festive cheer flowed in December 2015, the Central Bank was sending Yuletide greetings of its own. Three days before Christmas, it announced that it had written to lenders “requiring them to put in place a robust plan and framework” to carry out a major review of tracker mortgages.

The move came on the back of an ongoing investigation that stemmed from a tracker mortgage overcharging scandal – and subsequent redress scheme – at...

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