Hospitality

The Secret Restaurateur: ‘What does it say about Irish restaurants that so many staff are leaving?’

At a time when recruitment and retention is so difficult, you would think that employers would be bending over backwards to keep their staff happy

“I’ve had to overlook errors or teething problems in the interests of trying to retain people, as I just can’t afford to lose staff.”

At this stage you’re probably blue in the face hearing me fret about the difficulty of recruiting and retaining good staff. Most owners and managers are still having to attempt to deal with the problem by being the best possible employers to both their existing teams and to prospective new staff.

Speaking for myself, I have done my best by trying to incentivise my team to work longer hours, spoiling them at Christmas time, and ...