We have the tech, but do we have the empathy?

Despite the efficiencies of virtual teamwork, nothing beats establishing personal relationships

Inclusion is a critical must-have for virtual teams to be successful and effective

Working at IBM for the better part of nine years, I was introduced to virtual teamwork quite early in my career. At that time we used a combination of conference calls, ‘Sametime’ instant messaging and (of course) emails.

Today’s technology is much more advanced and the options almost endless, so from a practical perspective, organising teamwork across the globe should not present too many challenges if the technology works as required.

So what ...