Have the right plan, the right tech – and the right people

Have the right plan, the right tech – and the right people
Since the financial crisis, employment in banking has dropped by over 40 per cent in Europe

Hugh Torpey of IMI asks economist Dr Chris Roebuck about preparing for a dynamic future

The financial services sector is changing almost beyond recognition. Hyper-personalisation, digitisation, increased regulation, both disruptive start-ups and major brands entering the market at an increasing pace . . . these are just some of the challenges facing traditional operators and burgeoning competitors.

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