Have the right plan, the right tech – and the right people

Have the right plan, the right tech – and the right people

Hugh Torpey of IMI asks economist Dr Chris Roebuck about preparing for a dynamic future

The financial services sector is changing almost beyond recognition. Hyper-personalisation, digitisation, increased regulation, both disruptive start-ups and major brands entering the market at an increasing pace . . . these are just some of the challenges facing traditional operators and burgeoning competitors.

IMI sat down with the economist Chris Roebuck to discuss the future of financial services, and what leaders from banking, fintech, big tech, start-ups and the regulators themselves need to do in this new environment.

What...

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