New EU directive will give mediation some real clout

The Mediators’ Institute of Ireland (MII) is pleased to report that the use of mediation to resolve complaints between consumers and businesses is in the pipeline, as part of a new EU initiative.

Under an EU Directive on consumer alternative dispute resolution, which came into force in July 2013, consumers will have access to quality, out-of-court alternative dispute resolution (ADR) procedures to deal with any contractual dispute arising from the sale of goods ...