Managed Services: Business community seeks unified services and reaches for the cloud

Managed Services: Business community seeks unified services and reaches for the cloud
Karl McDermott, head of ICT at Three: ‘One of the beauties of a managed service model is that you pay for what you use’

Organisations are benefiting from a new generation of managed business applications, thanks to the growing maturity of the cloud, writes Deirdre Cashion.

Three years ago, network operator Three built the country’s first cloud-based, unified communications solution, offering customers basic telephony, video and presence as a fully managed service.

Its success was such that 80 per cent of its customer base has now extended that basic functionality to more sophisticated contact centre services.

It seems a new generation of managed business applications, delivered via the cloud, are now grabbing the business community’s attention, and customers are more than...

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